Refund & Cancellation Policy

Before fulfillment

If a host declines before printing, the advertiser receives a full refund and nothing is sent to print. To cancel another awaiting or paid booking before fulfillment, contact support immediately; staff confirm its state before promising a refund. A sample test booking is never charged and creates no cash refund.

Printing and delivery

After we send an order to print, production and shipping costs are committed and are not refundable unless the error is ours. Unused/failed placement charges may still be remedied. Canva/self-print production and shipping are purchased from your provider, so its own policies apply; Marquee cannot refund a charge it did not collect. One free damage reprint per flight is available through review for the Marquee-managed print flow.

If a sign was delivered but has no install photo after 7 days, the advertiser can request a refund or a move to another spot. Staff review delivery, host status and committed costs. Verified installation starts the flight and opens a 48-hour advertiser photo-review window. A flag may lead to a fix, pause, reassignment or refund.

Placement failure and payment timing

Early takedown, missing signage or digital downtime can qualify for a prorated refund for the failed part of the placement; related amounts are deducted from host payout. Admin review determines evidence and the appropriate remedy, preserving legal rights. Campaign performance alone is not grounds for a refund.

Stripe refunds go to the original payment method when processed; bank posting times vary. Refunds shown as requested or manually recorded are not yet a completed card refund. Earned credit may be adjusted or reversed, has no cash value and is not paid out. Contact daniel@opsrepair.com with your booking ID.